Demi Chef de Partie

Purpose of Job: Under the general guidelines of the Ex Head Chef, Head Chef, Sous and Chef de Partie, ensure the day-to-day operations are carried out in line with department and Hotel standards. To provide 100% quality service to guests at all times.  Carry out duties in accordance with statutory, health and safety requirements.

Main Duties: 

• To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction
• To assist in achieving Hotel and Departmental goals in relation to mystery audits and customer comment cards
• To assist guests at all times.
• To become fully aware of 100% guest satisfaction and to implement agreed practices at all times
• To report on all guest feedback to a supervisor or Manager.
• To assist in maintaining the Hotel Quality system, to ensure we always offer guests consistently high standards of quality throughout the Hotel
• To ensure the Hotel standards are achieved at all times
• To assist in achieving annual awards and goals we set out to achieve
• To ensure all departmental checklists are completed and checked by supervisor before going of duty
• To wear agreed uniform and to maintain uniform according to the agreed standard.
• To ensure that the highest possible standard of personal hygiene, dress, uniform, appearance, body language and conduct is maintained at all times
• To carry out departmental standards in accordance with the Game Plan Manual
• To ensure that standards are maintained particularly in the kitchen as per departmental standards.
• To deliver departmental service promise, service recovery and to carry out agreed practices to ensure guests receive 100% satisfaction.
• To attend statutory training and other training as required
• To attend other training sessions as per the departmental training plan or as when required by management.
• To assist as much as reasonable in the coaching and training of new staff.
• To accept flexible work schedule necessary for uninterrupted service to Hotel guests.
• To ensure all accident and incidents are reported to the relevant people and to assist in providing all relevant backup.
• To maintain own working area tidy and in good shape. To report defective materials and equipment to appropriate individual
• To be familiar with and adhere to all rules and regulations of the hotel with specific regard to:
  • Hygiene
  • Fire procedures
  • Health and safety at work
• To attend team meetings as required

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